Effective Date: [Insert Effective Date]
This Refund Policy (“Policy”) outlines the terms and conditions under which refunds may be granted to users (“you” or “Customer”) of ServicesHub (“we,” “us,” or “our”), a platform connecting Customers with third-party service providers (“Service Providers”).
ServicesHub acts as a facilitator between Customers and Service Providers. We do not directly provide the services. Therefore, refund eligibility depends primarily on the nature of the service rendered and the relationship between Customers and Service Providers.
Refunds may be considered in the following circumstances:
Service Not Provided: If the Service Provider fails to deliver the booked service without prior notice or valid reason.
Service Significantly Not as Described: If the service received materially deviates from the description or agreed terms.
Duplicate or Erroneous Charges: If you have been charged more than once or charged incorrectly.
Cancellation: Where cancellation is made within the allowable timeframe as specified in the cancellation policy.
Refunds will generally not be granted in the following cases:
Dissatisfaction based solely on subjective preferences, unless due to service non-delivery or misrepresentation.
Services fully rendered as described and accepted by the Customer.
No-shows or failure to be available at the scheduled service time.
Cancellation requests made outside the allowed cancellation window.
Any fees or charges related to platform service fees, unless otherwise specified.
Customers may cancel a booking subject to the specific cancellation timeframe provided during booking.
Cancellations made outside the allowable timeframe may be subject to a cancellation fee or forfeiture of the payment.
Cancellation terms vary depending on the type of service and the Service Provider’s own policy, which will be communicated at the time of booking.
To request a refund, please contact our Customer Support team within [X] days of the service date at: contac@serviceshub.fr
Provide your booking reference number, payment details, and a detailed explanation of the issue.
We may request additional documentation or evidence to evaluate your refund claim.
Refund requests will be assessed on a case-by-case basis, and we reserve the right to approve or deny requests at our sole discretion.
Approved refunds will be processed using the original payment method.
Refunds may take [X] business days to appear on your account depending on your payment provider.
ServicesHub is not responsible for delays caused by banks or payment processors.
Since ServicesHub is a platform provider and does not control the service delivery, disputes regarding service quality or fulfillment should first be resolved directly between Customers and Service Providers.
ServicesHub may assist in mediation but is not liable for the resolution outcome.
Refunds related to disputes are subject to the provisions of this Policy.
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our platform and will take effect immediately upon posting. Your continued use of the Services constitutes acceptance of the updated Policy.
For questions or concerns about this Refund Policy, please contact us at:
Email: contact@serviceshub.fr
Address: [Insert physical address if applicable]
By using ServicesHub, you acknowledge that you have read, understood, and agree to this Refund Policy.
